FAQs

How does insiderTRAINING work?

All insiderTRAINING courses are self-paced, online courses. You can study at your own speed whenever and wherever you prefer. You just need internet access! Each course is made up of 8-16 hands-on lessons built in an SAP simulated environment. As you progress through the lesson, you’ll be asked to interact with the screen by clicking buttons, entering transaction codes, filling out fields, and other actions just as you would in a live SAP system.

Each lesson concludes with a quiz and each course has a formal final exam at the end. The quizzes and exams are designed to test your knowledge of the topic covered in the lesson and can be repeated as often as you’d like. To pass a quiz or exam, you need to answer 80% of the questions correctly.

Which courses will I have access to?

Once your account is activated, you will receive unlimited access to our entire course library (over 100 courses with over 1200 hands-on lessons) for one year. You can take and re-take sessions and exams as often as you like.

How long will I have access to the courses?

You will have access to courses for one year from the activation date for your account.

How much do courses cost?

You don’t have to purchase courses individually. A user license grants a student unlimited access to our entire course library for one year. Pricing depends on how many user licenses you buy and is explained in more detail on our Pricing page.

Is this training created by SAP?

No, this training is independent from SAP but is created using SAP systems. All lessons provide students with a hands-on, SAP-simulated experience – you will be entering commands and interacting just as you would in a real SAP environment.

In what languages are courses available?

Currently, courses are available only in English.

Do I receive SAP certification for completing the courses?

Upon completion of the course – and a minimum score of 80% on the final exam – you will receive a printable certificate of completion from insiderTRAINING.

As this education is independent from SAP, we do not have specific information about their certification exams. insiderTRAINING courses will prepare you for a real-world SAP environment.

Do I need to have prior experience with SAP to understand a course?

No, if you have no experience with SAP, the Basic SAP Skills curriculum is perfect for you. The typical path is to take the overview and end-user courses first followed by the configuration courses.

Do you offer live training?

While we don’t offer live classroom training, our company offers several conferences and seminars, books, magazines, and the SAP Experts knowledgebase to support SAP professional development.

What technical specs do I need to take a course?

You can access insiderTRAINING courses using any device with an internet connection and browser that supports Adobe Flash.

What kind of internet connection do I need?

We recommend a high-speed connection via DSL or cable. You may still be able to connect vial ISDN or dial-up, but it will be slow.

Do the courses have audio?

Yes, the courses include audio but all instructions and explanations are written, so it’s not a requirement that you have audio access to take a course.

How long are the training courses?

Each course varies in length but typically they range between 4-8 hours. Each course contains 8-16 separate hands-on lessons; you must complete a lesson within 30 minutes of starting it. You can take the lessons any time and in any order and repeat them as often as needed during your subscription period. 

Are there any training materials for the courses?

Yes, each course has a study guide and links to online help documentation for further study. 

Can I print or download the training materials?

Yes, each course has links to online help documentation and study guides that you can print and download.

What SAP release are the courses based on?

The courses are based on ECC 6.0 and BI 7.0.

Can I recommend a course?

Yes! Please let us know if there is a topic that you can’t find or would like us to cover.

How long does it take to activate my account?

Single user licenses will be activated immediately. A member of our customer service team will be in contact with customers purchasing multi-user licenses within 2 business days of purchase to register users for the licenses.

What is the refund policy?

insiderTRAINING offers a 100% satisfaction guarantee. Take a few lessons from a course, and if you are unsatisfied for any reason, let us know within 10 days of account activation, and we will refund your purchase. Please note that we cannot refund a purchase if an entire course has been completed.

Are there any additional fees?

No, there is only one payment to activate your account for unlimited access to all courses and training materials for one year. 

How do I renew my subscription?

Please contact our customer service team with any account questions — including questions about your account renewal — at customer@insidertrainingonline.com or 1 (781) 751-8606.